Telehealth is a reality today. Expanding on the concept on medical consultation through phone and video chat, today we have digital platform offering all these services and more under one umbrella. The onset of the COVID-19 pandemic has only accelerated the use of telehealth platforms in the same way it has digitized work in several other spheres. There is an amount of change management involved when we resort to using these systems extensively. Providers and beneficiaries need to be educated about how effectively to use these platforms and derive the best results for themselves.
A telehealth platform like PACIFYR find wide usage among a range of providers such as therapists, life coaches and career counselors as well as all cross-sections of people who avail of their services. Beneficiaries could be individuals or organizations who tie-up with the platform to ensure that their employees are benefited by it.
It is also essential that for effective engagement, the employers take the effort to train their employees in what telehealth is all about, the services on offer and how to use a telehealth platform. Here’s listing out a few of the steps that employers should take.
Once you have decided on what kind of telehealth platform you would like for your organization, make sure it has the right communications technology that supports the telehealth services you need. A mental health platform should definitely have options for phone, video and chat facilities. Assess your needs based on the services you get. The platform should be safe, secure and compliant with regulations.
- Understanding what services you’ll be offering
- Choosing the right platform
- Communicating clearly with staff members
- Choosing a leadership team
- Understanding how your staff learns
- Creating a learning plan
- Providing hands-on training
- Evaluating training
